FAQs

How long do send away tests take?

On average most referral tests take around 2 weeks to come back from the date we receive them in the laboratory, but some can take up to 6 weeks. They will be reported on ICE as soon as they are available.

Why can’t we provide results to the general public over the telephone?

Results are only available to healthcare professionals. This is due to patient confidentiality. If a patient calls the laboratory for their own results we will ask that they contact their GP surgery who will need to call us themselves and follow the correct procedures.

How can I contact the Duty Biochemist?

You can call 01603 646685 (x6685) to speak to our Duty Biochemist or email them at their shared mailbox address: [email protected] This account will be regularly checked Monday to Friday between the hours of 0900h and 1730h.

How can I contact the EPA Results Office?

You can call 01603 286929 (x2929) or you can also contact our Office Staff for outstanding results and other general queries at: [email protected].